VoIP Business Subscribers Highly Satisfied With Service

In-Stat . VoIP business subscribers are highly satisfied with their VoIP services and would readily recommend it to business associates, as well as friends and family, reports While long distance cost savings continues to be the primary motivating factor in choosing VoIP, subscribers also find value in the technology’s features and functionality once they begin to experience the service.

• Business users use residential services and personal VoIP accounts. No service provider dominates in this space, but business end-users have been attracted to service providers that concentrate on the residential market.

• VoIP remains disruptive, but displacement of additional secondary voice lines and long distance charges on existing wire line services are most significantly impacted by the usage patterns than displacement of primary voice lines.

• VoIP end-users quickly become savvy users of the features and functionalities that allow cost savings and increased control over communications.

• SOHO and small business customers use the broad range of features and functionality available with their VoIP service more than their mid-sized and enterprise counterparts.

Satisfaction and Savings: A Business VoIP End-User Analysis VoIP? Wikipeida Publ 20060119