There is huge potential in the SMB space for CRM applications.

Global

Research and Markets: There is huge potential in the SMB space for CRM
applications. The means by which this potential is translated into reality
should be at the forefront of vendor's minds.  Certainly, the market outlook
is very positive, more than doubling in size between 2003 and 2008. Careful
attention should be paid to approaching the SMB space.The market for CRM
(both operational and analytical) for small to medium businesses (SMBs)
globally, to 2008.  We believe this segment of the market will be the growth
engine for CRM in coming years, generating an ever increasing share of revenues.
Small to medium business is defined as companies with headcount of 1-1,000.
This segmentation allows for the most inclusive research.
CRM for small to medium business Publ 20050520     
   
   
   CRM?